Privacy Policy

Optivio Media ("we", "us", or "our") operates Optivio Chatbot at chatbot.tahailyas.com. This Privacy Policy explains how we collect, use, and protect your information when you use our service. By using Optivio Chatbot, you agree to the terms of this policy.

For questions, contact us at info@tahailyas.com.

1. Information We Collect

Account Data

When you create an account, we collect your name and email address. This is used to authenticate you and deliver the service.

Payment Data

Payments are processed by Polar.sh. We do not store your credit card number or payment details on our servers. We receive confirmation of successful payments and your subscription plan from Polar.sh.

Chatbot & Conversation Data

When your website visitors interact with a chatbot you create, we store the conversation messages. This includes any information visitors voluntarily share (such as their name or email when captured as a lead). You, as the account holder, are responsible for informing your visitors that conversations are recorded.

Usage Data

We track message counts and bot activity per account per month to enforce plan limits and display analytics in your dashboard.

Technical Data

Standard server logs including IP addresses, browser type, and pages visited may be collected automatically by our hosting infrastructure (Vercel).

2. How We Use Your Information

• To provide and maintain the Optivio Chatbot service
• To authenticate you and manage your account
• To process payments and manage your subscription plan
• To send transactional emails (account confirmation, password reset)
• To enforce usage limits based on your subscription plan
• To improve the service using aggregated, anonymised analytics
• To respond to your support requests

We do not sell your personal data to third parties. We do not use your data for advertising.

3. Third-Party Services

We use the following third-party services to operate Optivio Chatbot:

Each of these services has their own privacy policy. We recommend reviewing them if you have concerns about how your data is processed by these providers.

4. Data Retention

• Account data is retained for as long as your account is active.
• Conversation data is retained for as long as your account is active.
• Usage data (message counts) is retained on a monthly basis.
• If you delete your account, your data is removed within 30 days.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your account and associated data.
• Portability: Request an export of your data in a machine-readable format.
• Objection: Object to processing of your data in certain circumstances.

To exercise any of these rights, contact us at info@tahailyas.com. We will respond within 30 days.

6. Cookies

Our website uses essential cookies required for authentication (session management). We do not use advertising or tracking cookies. By using the service, you consent to these essential cookies.

7. Children's Privacy

Optivio Chatbot is not intended for use by children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. GDPR & International Users

We serve customers globally, including in the European Union and UAE. We process data based on the following legal bases:

• Contract: Processing necessary to deliver the service you signed up for.
• Legitimate interest: Service improvement using anonymised analytics.
• Legal obligation: Compliance with applicable laws.

If you are in the EU and have concerns about data processing, you have the right to lodge a complaint with your local data protection authority.

9. Security

We take reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), row-level security in our database, and restricted access to production systems. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the website. The "Last Updated" date at the top of this page reflects the most recent revision.

11. Contact

For any privacy-related questions or requests, contact us at:
info@tahailyas.com

Optivio Media · chatbot.tahailyas.com